Refund and Returns Policy
Last Updated: February 22, 2025
At Pigeon Books Publishing, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and returns policy below.
1. Returns
We accept returns for physical books within 14 days of delivery, provided they meet the following conditions:
- The book must be in its original, unused condition.
- It must be returned in the original packaging.
- Proof of purchase is required.
To initiate a return, please contact our support team at pigeonbookssales@gmail.com with your order details.
2. Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or damaged item received).
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at pigeonbookssales@gmail.com.
4. Non-Returnable Items
Certain items are not eligible for return, including:
- Digital products such as eBooks or audiobooks.
- Gift cards.
- Books marked as final sale or clearance.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or an incorrect item received. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
6. Contact Us
For any questions or assistance regarding refunds and returns, please reach out to us at:
Pigeon Books Publishing
Website: www.pigeonbookssales.com
Email: pigeonbookssales@gmail.com
By purchasing from our Website, you acknowledge and agree to our Refund and Returns Policy.